A key first step when buying business software is determining what goals you wish to accomplish. Focusing on these goals helps you to find software that is the best fit for you and your business. When considering your goals, it is important that you include your end users in the process. The people who will eventually use the software you select will have the most pertinent input regarding the features it should include.

Input from end users is important for several reasons:

1. End users have hands-on knowledge of the problems that need to be solved by the new software. Their expertise and proximity to the problems make them qualified to give suggestions for how to best fix those problems.
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Business software comes in many different flavors. Whether you’re looking for something fast and easy to use, or something more robust and flexible, there’s a software model to suit your tastes. The two primary deployment options are the traditional installed approach and the increasingly popular (but still less common) Software as a Service (SaaS) approach. These two models offer different advantages and disadvantages to their users.

Installed Software

Installed software has been the primary delivery method software vendors use to distribute their product to end users. Under this model, users pay a fixed license fee (with an optional yearly maintenance fee) for a piece of software which is then installed on their own hardware.

Advantages of installed software

Imagine this all-too-common scenario: your VP of Sales decides it is time to streamline the sales department, create a central repository for all data regarding sales leads, and make it much easier for everyone to share information and work together. To do this he works with the IT department to purchase and implement sales force automation software. He even sends all of his sales managers and account executives to training.

But unfortunately the software fails miserably. People either don’t use it, or if they do, they only use it in a very limited way. How could this happen?

Every sales person had different habits and processes that didn’t match up with the software. There was no culture of information sharing. And no one saw the value in taking the extra time to add pertinent information into the system. Management didn’t take these “soft” hurdles seriously enough.

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